Stakeholder Zone

Company stakeholders are categorized as employees, shareholders/investors, customers, suppliers/contract manufacturers, and society.

 

1. Employees

The company views its employees as valuable assets. In addition to providing a work-life balance, the company ensures a conducive work environment and enables employees to access company information promptly and accurately. This helps protect employee rights and serves as an important channel for continuous improvement of company systems.

• Communication Channels:

1. Labor-Management Meetings: Labor-management meetings are held at least quarterly to address issues related to employee rights and workplace conditions, maintaining a good relationship between the company and employees.
2. Employee Complaints Channel: The company provides a channel for employees to report any issues promptly, and the company strives to resolve them as quickly as possible.
3. Welfare Committee: The company shares information about all welfare committee activities to enhance employee participation and improve employee relations.
4. HR Inbox: The company offers an HR inbox to assist with any HR-related inquiries or concerns.

• Key Concerns:

1. Occupational safety and health
2. Labor relations
3. Compensation and benefits
4. Talent development

 

2. Shareholders/Investors

The company is committed to market development and profitability, aiming to improve the timeliness and transparency of financial and business information for shareholders and investors to have a comprehensive understanding of the company's financial and business status.

• Communication Channels:

1. Annual Shareholder Meetings and Annual Reports: The company holds shareholder meetings at least once a year to inform investors about the company's operational status.
2. Investor Zone: The company's website provides monthly revenue and quarterly reports to offer investors the latest information.
3. Investor Briefings: The company holds investor briefings to provide the latest operational updates to investors.

• Key Concerns:

1. Company performance
2. Information disclosure
3. Sustainable management

 

3. Customers

The company upholds the principle of customer-centricity. In addition to providing a customer service hotline, the company periodically meets with customers to keep them informed about product developments and to further enhance service quality.

• Communication Channels:

1. Messaging Apps or Email: Customers can provide feedback on product quality and delivery issues through messaging apps or email, and the company responds with solutions promptly.
2. Customer Service Hotline: Customers can contact the company through the customer service hotline, and the company aims to respond quickly to ensure a win-win outcome.
3. Participation in Customer Events: The company collaborates with distributors to organize events periodically to strengthen the partnership.

• Key Concerns:

1. Product quality and delivery
2. Product innovation
3. Collaborative relationships

 

4. Suppliers and Contract Manufacturers

The company considers suppliers and contract manufacturers as integral partners. Besides providing the necessary resources for company operations and production, they also adhere to product delivery timelines and provide rapid service while meeting quality requirements to meet both company and customer demands.

• Communication Channels:

1. Supplier Evaluation: Periodic assessments are conducted for suppliers to evaluate their performance.
2. Messaging Apps or Email: Suppliers can communicate issues efficiently with the company through messaging apps or email.

• Key Concerns:

1. Supply chain management
2. Product quality
3. Inventory management

 

5. Society

The company adheres to the spirit of giving back to society and actively participates in charitable activities, including donations to disaster relief efforts. Additionally, the company maintains a long-term focus on vulnerable groups and strives to fulfill its corporate social responsibility.

• Communication Channels:

1. Corporate Social Responsibility (CSR) Zone: The company provides a CSR section on its website to showcase its efforts and achievements in corporate social responsibility.
2. Participation in Charitable Activities: The company engages in various charitable activities to fulfill its social responsibilities.

• Key Concerns:

1. Social responsibility
2. Support for vulnerable groups